Privacy Policy

bt99 is committed to protecting the privacy of all players who use our platform across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how we use it, and the rights you have regarding your information. We ask that you read this document carefully before creating or using your bt99 account.

By accessing or using any part of bt99's website or services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our services immediately.

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal, or contact our support team, we may collect the following personal data:

• Full name, username, and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number registered in Bangladesh
• Residential address or city (e.g. Dhaka, Chittagong, Sylhet, Mymensingh, Rangpur)
• Government-issued identification documents submitted for KYC verification
• Payment account details such as bKash wallet number, Nagad number, Rocket number, or Upay account, used for processing deposits and withdrawals

1.2 Information Collected Automatically

When you visit or use bt99's platform, our systems may automatically collect certain technical and usage data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, browser type and version
• Pages visited, time spent on each page, click paths, and session timestamps
• Bet history, game session data, stake sizes, and withdrawal/deposit transaction records

2. How We Use Your Information

bt99 uses the personal data we collect for the following purposes only:

• Account creation, verification, and ongoing account management for players across Bangladesh
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Responding to customer support inquiries and resolving disputes
• Complying with anti-fraud, anti-money-laundering (AML), and responsible gaming obligations
• Sending transactional notifications, account security alerts, and important service updates (not promotional spam)
• Improving our platform, games, and user experience through anonymous aggregated analytics

3. Payment Data & Mobile Wallets

bt99 supports instant deposits and withdrawals via popular Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you initiate a payment, we collect your wallet number or card reference for the sole purpose of processing that transaction. We do not store full card numbers on our servers.

All payment transactions are handled through secure, encrypted channels. Payment data is shared with our payment processing partners only to the extent strictly required to complete your transaction, and those partners are bound by their own data security obligations. We do not use your payment details for any purpose other than fulfilling deposits and withdrawals you have explicitly requested.

4. How We Share Your Information

bt99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information only in the following limited circumstances:

• Service providers and technical partners who operate infrastructure, payment gateways, or fraud-detection systems strictly on our behalf and under confidentiality agreements
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) to the extent required for game delivery and RNG fairness auditing
• Legal authorities or regulators when required by applicable law, court order, or to protect bt99 from fraudulent or illegal activity
• A successor entity in the event of a merger, acquisition, or business transfer, subject to the same privacy commitments

In all cases, data recipients are required to apply at minimum the same level of protection that bt99 applies to your personal information under this policy.

5. Cookies & Tracking Technologies

bt99 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how players use our platform. The table below summarises the main types of cookies we deploy:

You may disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your bt99 account and game sessions.

6. Data Retention

bt99 retains your personal data for as long as your account remains active or as otherwise required to fulfil the purposes described in this policy. Transaction records and KYC documentation are typically retained for a minimum period as required by applicable anti-money-laundering and financial record-keeping standards — usually a minimum of five years from the date of the last transaction associated with your account.

After your account is closed, we may retain anonymised or aggregated data derived from your usage for internal analytics and service improvement purposes indefinitely, as this data can no longer be linked back to you as an individual.

7. Your Rights

As a user of the bt99 platform, you have the following rights in relation to your personal data:

• Right of Access — you may request a copy of all personal data bt99 holds about you at any time
• Right of Rectification — if any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it
• Right of Erasure — in certain circumstances you may request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing — you may request that we limit how we process your data in certain defined circumstances
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. We may require you to verify your identity before processing your request.

8. Security Measures

bt99 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, firewalled and access-controlled server infrastructure, and regular internal security reviews.

While we take every reasonable precaution, no online platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your bt99 account, enable any available two-factor authentication, and never share your login credentials with a third party. If you suspect your account has been compromised, contact our support team immediately at [email protected].

9. Third-Party Services & Game Providers

Our platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may collect their own technical and usage data as part of delivering their game software. Their data collection is governed by their own privacy policies, which are separate from and independent of this document. We encourage you to review the privacy policies of any third-party software providers whose games you choose to play.

bt99 is not responsible for the privacy practices or content of any third-party website or service linked to or integrated with our platform. Links to external websites, if any appear in any context, do not constitute an endorsement of those sitesor their data practices.

10. Age Restriction

bt99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm they are 21 years of age or older, and we reserve the right to request documentary proof of age at any time as part of our KYC process. If we become aware that a user under 21 has registered an account or provided personal information, we will immediately suspend that account, delete the associated personal data, and reverse any transactions where possible.

21+ only. Gambling is intended for adults. If you are aware of a minor who has gained access to bt99, please report it to our support team immediately.

11. Changes to This Privacy Policy

bt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the contact details held on their account.

Your continued use of bt99's platform following the posting of any changes constitutes your acceptance of those changes. We recommend bookmarking this page and reviewing it periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bt99 handles your personal data, please reach out to our support team using the details below: